BD24Live's Privacy Policy

1 Introduction

Your trust in BD24Live is our greatest asset. This Privacy Policy ("Policy") explains what information is collected when you use the BD24Live platform, how it is used, and how we keep it safe.

BD24Live handles the personal data of thousands of users across Bangladesh with the utmost care. We believe you have the right to know exactly what happens to your information — which is why this privacy policy is written in full.

This policy applies to BD24Live's website, mobile app, and all other digital platforms. We follow international data protection standards to safeguard your privacy.

2 What Information We Collect

BD24Live collects your information for specific purposes only. We never collect more than what is necessary.

Personal Identification Information:

• Full name and date of birth.
• Email address & mobile number.
• Current address & district.
• National ID or passport number (for KYC verification).

Financial Information:

• Payment method details (bKash, Nagad, Rocket number).
• Transaction history and amounts.
• Records of deposits and withdrawals.

Technical Information (Automatically Collected):

3 Purpose of Data Collection

BD24Live uses your information solely for specific, legitimate purposes. No data is used for anything unnecessary.

• Account Management: For registration, login, and account verification.
• Service Delivery: To ensure smooth operation of gaming, betting, and payment services.
• KYC Verification: To verify age and identity and to prevent fraud.
• Customer Support: To respond to your queries and complaints.
• Promotional Communications: To send you information about bonuses and offers (you may opt out at any time).
• Legal Obligations: To meet regulatory requirements.
• Responsible Gaming: To monitor excessive gaming behavior and provide support.

4 Data Sharing & Disclosure

BD24Live never sells your personal data. However, there are certain situations where sharing information may be necessary.

When Information May Be Shared:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: With selected technology providers who operate the platform, all of whom are bound by strict confidentiality agreements.
• Legal Authorities: In response to a court order or a legal demand from a regulatory authority.
• Fraud Prevention: With partners specializing in fraud detection and prevention.

5 Cookies & Tracking Technologies

BD24Live's website and app use cookies and similar tracking technologies to enhance your browsing experience.

Cookie Types:

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how the site is used — you can disable this if you prefer.
• Marketing Cookies: To show relevant ads — you can disable this if you prefer.

You can manage cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect the functionality of some platform features.

6 Data Storage & Security

BD24Live uses industry-leading security technology to protect your data. Our servers and databases operate in a secured environment at all times.

• All data transmissions are SSL/TLS Encryption is used.
• Data Retained AES-256 Encryption protected.
• Payment Information PCI DSS Operated in accordance with established standards.
• Regular security audits and penetration testing are conducted on our servers.
• Only authorized personnel have access to specific data.

Data Retention Period:

All data is retained while your account is active. After closure, some information may be kept for up to 5 years due to legal obligations, after which it is securely deleted.

7 Your Rights

As a BD24Live user, you have specific rights over your personal data. We fully respect and uphold those rights.

• Right to Access You can request to view any information we hold about you.
• Right to Rectification You may request a correction if any of your information is inaccurate.
• Right to Erasure You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing You may request that we stop using your information for specific purposes.
• Right to Data Portability You can request a copy of your data in a standard, portable format.
• Right to Withdraw Consent You can withdraw consent for marketing communications at any time.

To exercise any of these rights, support@bd24live.ws to send us an email. We will respond to your request within 30 days.

8 Third-Party Services

BD24Live's platform integrates certain third-party services. These services have their own privacy policies, available on their respective websites.

• Payment Gateway: bKash, Nagad, and Rocket handle your payment information in accordance with their own privacy policies.
• Game Provider: Third-party game developers may receive limited data necessary to operate their games.
• Analytics Tools: Anonymized usage data is analyzed to improve the platform.

9 Child Protection

BD24Live strictly refrains from providing services to anyone under the age of 18. We do not collect or store data from minors under any circumstances.

If we discover that an account has been created by a minor, that account will be immediately suspended and all associated data will be deleted.

10 Policy Updates & Contact

BD24Live reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes via your registered email and through a notice on the platform.

Continued use of BD24Live after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page periodically to stay informed.